Office Tour

What to expect when you walk in.

There are no photographs of this office on the website yet. Rather than fill the page with pictures of somebody else's practice, here is the thing photographs are a poor substitute for anyway: a straight account of what happens from the parking space to the door on the way out.

Photography of the office is on the list. When it exists it will appear here. If you want to see the place before you commit to an appointment, call (559) 683-4694 and ask to come by during office hours.

The visit, in order

From the road to the chair.

Written for a first appointment. A routine recall visit is the same, minus the paperwork.

Step one

Getting here, and parking.

The office is at 49414 Road 426, Oakhurst, CA 93644, just off Highway 41.

Road 426 runs off Highway 41 in Oakhurst. From the north you are heading south on 41, and from Coarsegold you are heading north on the same road. From Ahwahnee and Mariposa you are on Highway 49 first, and from North Fork you are on Road 200. Directions and a map.

Give yourself a few minutes more than you think you need for a first visit. If you get lost, stop somewhere safe and call the office rather than circling.

On parking: rather than guess for you, call and ask what the arrangement is on the day, particularly if walking any distance is difficult or if you are being dropped off. Somebody who works in the building every day can answer that better than a web page can.

Step two

At the front desk.

Checking in takes a couple of minutes if the paperwork is already done, and considerably longer if it is not.

You will be asked for your name, for photo identification, and for your dental plan card if you carry one. If you completed the new patient forms at home, this is where they get handed over and where anything unclear gets sorted out face to face.

The medical history matters more than most people expect. Medications, doses, allergies, blood pressure, diabetes, blood thinners, bone medications, heart valve history, joint replacements and pregnancy all change what is safe to do and how it is done. Bring the list rather than reconstructing it from memory.

You will also be asked how you want to be contacted, and whether anyone else is allowed to discuss your care. Say so at the desk if you would rather not be called at work.

Step three

The treatment room.

A dental operatory is a small room built around one chair. Nothing in it is a surprise once somebody has told you what it is.

The chair reclines further than most people expect. If lying flat is uncomfortable, from a bad back, reflux, breathing trouble or a late pregnancy, say so before the chair moves. It can be adjusted, and there is no prize for enduring the default position.

Above the chair is the light, pointed at your mouth rather than your eyes. To one side sits the delivery unit with the handpieces and the air and water syringe. To the other, the suction, the bracket table where instruments are laid out, and a screen for your images.

The sounds are the part that unsettles people more than the sights. High pitched whine is a handpiece. A rushing, gurgling noise is suction. A rapid ticking or hissing during a cleaning is an ultrasonic scaler shaking deposit off the tooth. None of those noises mean anything is going wrong.

Step four

The equipment, and what it is for.

Four things account for most of what you will see in the room.

Digital imaging replaced film. A sensor goes where the film packet used to and the image appears on the screen beside you in seconds, at a fraction of the radiation dose film needed. It also means you look at the same picture the dentist is looking at, which is the point. More on that under preventive dentistry.

The periodontal probe is a thin blunt instrument with millimeter markings. It measures the space between gum and tooth at six points around each tooth, and those numbers are how gum disease is diagnosed and tracked rather than guessed at.

The ultrasonic scaler and the hand instruments both remove hardened deposit. Which one gets used depends on what is stuck where.

Instruments come out of a sealed sterilization pouch in front of you. If you want to know how any of it is processed, ask. Nobody minds the question, and any office that does mind is telling you something.

Accessibility

What we can tell you, and what you should call and ask.

An honest answer beats a confident one. Some of this depends on the day, and some of it is better described by a person than by a paragraph.

Call the office at (559) 683-4694 before your appointment and ask directly about anything that affects whether you can get in and be comfortable. Reasonable things to ask about: the route from the vehicle to the front door, whether there are steps and how many, door widths, restroom access, and whether a wheelchair, walker or scooter can be accommodated in the treatment room.

Ask too about things that are not architectural. Whether a support person can stay in the room with you. Whether an appointment can be scheduled at a quieter time of day. Whether you can be transferred to the chair with assistance, or treated from your own wheelchair. Whether an interpreter or a caregiver needs to be arranged in advance.

If something about the building will not work for you, it is better to know that on the phone than after a drive down Highway 41. Say what you need when you book and the answer will be a real one. Contact details and directions are on one page so you are not hunting for the number.

If you are dreading it

Dental anxiety is common, and it is workable.

A large number of adults put off dental care for years because of one bad experience, often decades ago. Anesthesia and technique have moved on since then. The fear usually has not.

  1. Tell the office when you book

    Not when you are already in the chair. Knowing in advance changes how the appointment is scheduled and how much time is left for explaining rather than rushing.

  2. Agree a stop signal

    Raise a hand and everything stops. Having agreed that out loud before anything starts is what makes the rest of the appointment tolerable for a lot of people.

  3. Book early in the day

    An appointment you have been thinking about since breakfast is worse than one you got out of the way first. The Thursday schedule starts at 7:30 am for exactly this kind of reason.

  4. Bring someone, or bring headphones

    A spouse, an adult child or a friend in the room is allowed. So is music. Ask about what else is appropriate for you on the common questions page or by phone.

Before you leave

The last five minutes.

Most of what goes wrong after an appointment goes wrong because something was not asked at the desk.

You should leave knowing three things: what was found, what happens next, and what to do if something changes tonight. If any of those are vague, ask before you put your coat on. Recommended treatment comes with the fee attached, and for anything substantial that means a written plan rather than a number you half remember in the car.

Book the next appointment while you are standing there. Hygiene time books out further than emergency time does, and the office is open Monday to Wednesday 8:30 am to 5:00 pm, Thursday 7:30 am to 4:00 pm, and closed Friday to Sunday. A four day week fills up.

If something hurts more than you were told to expect, or swelling starts, call the office rather than waiting it out. See dental emergencies for what to do in the first hour, and the team page for who you will be speaking to. New here? Start with new patient information or read how the practice works.

Ready when you are.

Call the office during business hours and you will speak to someone who works here, not an answering service. Prefer to write? Send an appointment request and we will call you back.

Monday to Wednesday 8:30 am to 5:00 pm, Thursday 7:30 am to 4:00 pm. For a life-threatening emergency call 911 rather than the office.